Reputation Management

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o   ClickHound checks the review websites that we have been given access to on Mondays, Wednesdays, and Fridays

  • We respond to positive reviews

  • For negative reviews, we send a screenshot of the review to a designated point of contact who then crafts a response to be posted

    • We do this because the dealership has inside knowledge of the interaction with that customer that we do not have. We also do not want to be posting a response if the customer has already been in contact with someone at the dealership as this could end up making the customer more irritated than they already are